Appointments

The Practice operates an appointment system for consultations with both doctors and nurses. When booking your appointment the reception staff will ask for brief information prior to booking - this is so that we can make every effort to give you an appointment as timely as possible to your medical needs.  If you are unable to attend an appointment we would appreciate you letting reception know. Those who repeatedly fail to attend risk being removed from the Practice list.

The practice is unable to support a walk-in service.

Consultations with Doctors and Practice Nurses are by appointment ONLY. 

Please remember that you may have to wait a little longer to see a specific Doctor, but that you may make an appointment with any Doctor or Practice Nurse.

If you wish to make appointments at specific times e.g. after school/work you may again have longer to wait. Please give staff as much relevant information and they will endeavour to find the most suitable appointment time for you.

Mondays are understandably always very busy so if you feel that your problem can wait until later in the week we would appreciate this consideration. It is important to let us know as soon as possible if you are unable to keep your appointment.  This will allow us to be able to offer the appointment to another patient.

Checking In For Appointment

We use an automated system for checking in of your appointment.  The touch screen is to the left of the reception desk.  Please follow the questions asked and you will be guided on screen to the waiting area.

At times “alerts” can be attached to your notes, and when this happens you may be asked to return to the desk for clarification.  These are often very routine questions and nothing to be concerned about.

Medical Emergency

If you feel that your condition is a medical emergency please make this clear to the Staff. They will ask for full details including history of the problem and pass on your information to the Duty Team for further action.  This may be a planned telephone call back to further discuss your medical concerns within a 2 hour period or advice to immediately call 999

Early Evening Surgeries

These are scheduled once a week on alternating evenings and are provided by all GPs on a rota basis from 5.30pm. Appointments must be pre-booked.  Patients should be aware the pharmacy is closed at 6pm, and should any nursing procedures be required eg bloods, they will need to return during normal hours.

Consulting Times

Doctors and Nurses cover surgeries throughout the day routinely from 08:30 – 17:30.

Home Visits

We have a team of 3 highly skilled advanced nurse practitioners who are the first point of contact if you are either housebound or are too ill to make it  to the surgery.  They are trained to deal with most medical problems, and will assess and decide upon your care, and will discuss your problem with the duty doctor if necessary.

Home visits are for those who  genuinely cannot travel, and the service is not provided as a convenience if you have difficulty in finding transport. This is because a nurse or doctor can see 3-4 patients in the clinic for each home visit. We ask patients who are housebound or feel they are too ill to come to the surgery to telephone 0345 099 7200 between 08:00 and 10:00. You will be asked to provide our administrative staff with as much relevant information as possible so that visits can be prioritised by the duty team. Please be aware that the doctor or advanced nurse practitioner may telephone you before a visit in order to assess your condition and gather more information.

If however you believe this to be a medical emergency for a life threatening condition please phone the ambulance directly on 999.

Medical Certificates

The first 7 days of your illness is covered by self-signing certificate (SC2) which is available from the HMRC website at https://www.gov.uk/government/publications/statutory-sick-pay-employees-statement-of-sickness-sc2 or can be collected from reception. After 7 days you should see your doctor for a "not fit to work certificate" (sick note).  

All requests for continuation of sick notes are asked to be put through our online form, please find the link attached to complete this request . Fit Note Request

Alternatively ongoing sick notes may be requested via our Administrative Staff on 0345 099 7200. 

Fitness or return to work certificates are NOT issued, but if your employer insists upon one, there will be a private charge which they should pay.

Test Results

To check on your test results please phone the surgery between 14:00 and 17:00 (press 3 for results). Where appropriate the staff will be able to give out the result from your doctor

The Practice has a strict policy regarding confidentiality and data protection. Test results will only be given to the person to whom they relate unless that person has given prior written consent for the release of the results. 

Forms for consent can be collected at reception.