This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Contact Details

Address book Address

Ardach Health Centre
Highfield Road
Buckie
AB56 1JE

Telephone Numbers Telephone Numbers

Out of Hours:
111
Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Compliments and Complaints

As a practice we are welcome to any suggestion or comments you may have on the service.

We take complaints seriously. If you would like to make a complaint regarding the surgery or the services we provide please can all complaints be put in writing and addressed to:

Wendy Edwards (Practice Manager), Ardach Health Centre, Highfield Road, Buckie AB56 1JE or Feedback Services, NHS Grampian, Summerfield House, Eday Road, Aberdeen AB15 6RE.

In line with NHS Scotland we have a two stage complaints procedure. We will always try to deal with your complaint quickly, if the Practice Manager feels the complaint needs a detailed investigation, we will inform you of this and will keep you update on the progress.

Stage One - early, local resolution

We will always try to resolve your complaint quickly, within five working days if we can. If you are dissatisfied with our response, you can ask that we consider your complaint at Stage Two.

Stage Two - Investigation

We will look at your complaint at this stage if you are dissatisfied with our response at stage one. We also look at some complaints immediately at this stage, this is if the complaint is complex and needs a detailed investigation. We will acknowledge your complaint within three working days and we will provide with our decision as soon as possible. This will be after no more than 20 working days unless there is a clear reason on extending the time.

Scottish Public Services Ombudsman

After you receive our final decision regarding the complaint and you remain dissatisfied with our decision or the way we have handled your complaint, you can ask the SPSO to consider it. We will attach this process with our final decision.

Duty of Candour
The organisational duty of candour provisions of the Health (Tobacco, Nicotine etc. & Care)(Scotland) Act 2016 and The Duty of Candour (Scotland) Regulations 2018 came into force on 1 April 2018

The overall purpose of the new duty is to ensure that organisations are open, honest and supportive when there is an unexpected or unintended incident resulting in death or harm, as defined in the act.

The procedure:

The 'duty of candour procedure' means the actions taken by the responsiable person in accordance with regulations made by the Scottish Ministers. The regulations detail the specific actions and recording of information required by the responsible person when carrying out each stage of the procedure. The regulations will be available at:

https://www2.gov.scot/Topics/Health/Policy/Duty-of-Candour

NHS ScotlandThis site is brought to you by My Surgery Website