Prescriptions

Configure Prescription Details

Ordering repeat prescriptions

We do not take repeat prescription requests over the phone or via email.

The easiest way to order a repeat prescription is by:

This account shows you all of your repeat medicine and dosage and you can choose the ones you need.

To register for online services, email gram.ardachadministrator@nhs.scot with a photo of yourself holding a form of photographic ID i.e. passport/driving licence/student card and confirm your name, address and date of birth.

This email should be sent from your own personal email address.

We will email your unique PIN number and instructions for set up.

Other ways to order:

  • Post your paper re-order request (right hand side of your previous prescription) into one of our post boxes which are situated outside and inside our reception area or hand in to your chosen community pharmacy.

URGENT REQUESTS 

If you have a same day urgent request for a prescription your request will be assessed by the practice pharmacy team and you will be asked to return after 4.30pm to collect your prescription.

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice after 2 full working days
  • at any pharmacy that accepts repeat prescriptions

Please note, if a nominated pharmacy manage a CMS (yearly) prescription for you, it may cause delays getting your medication if you choose to move your nominated pharmacy somewhere new. 

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:

  • phone after 10am on 0345 099 7200

Community Pharmacy Services

Please note that Normac Pharmacy within the Ardach building is an Independent Business with its own separate contractual and service delivery arrangements with NHS Grampian. All feedback should be directed to Right Medicine Pharmacy and not to the surgery receptionist.

Normac Pharmacy operates from Ardach Health Centre. The Pharmacy is open from Monday to Friday, 9am – 1pm & 2pm – 6pm. The Pharmacists are available to offer the Pharmacy First Service. Please pick up an information leaflet in Ardach. For other medication advice please telephone 01542 831147.

Medication reviews

Patients on repeat medication may be asked to have a telephone or video call consultation with a doctor, nurse practitioner, practice pharmacist or practice nurse at least once a year to review these regular medications and a notification may appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

What to do with old medicines

Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy (nhs24.scot)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Unused Medicines

When it comes to Prescriptions……Please Only Order What You Need 

Did you know? 

  • 1 in 10 medicines in Scotland are wasted – this costs NHS Grampian millions of pounds each year   
  • Prescription medicines cost NHS Grampian over £121 million in 2023/2024 (this doesn’t include medicines prescribed or supplied in Grampian hospitals). 
  • NHS Grampian spends over £1.4 million each year just on paracetamol. 

What can we all do to help? 

  • Check what medicines you have at home – those prescribed and any bought over the counter.   
  • Check if your repeat list is up to date 
  • Think before you order your prescription medicines  
  • Please order only what you need 
  • Don’t order anything you are not taking

For more information on Unused Medicines please click on this link to the NHS Grampian website Unused Medicines.

Chronic Medication Service

Are you aware of the Chronic Medication Service (CMS) available from your community pharmacy?

CMS is an NHS service for patients with a long-term condition in order to help them get the best from their medicines.

You can register for CMS if

  • You are registered with a GP surgery in Scotland
  • You get regular prescriptions to treat a long-term condition
  • Your condition is stable and you are reviewed regularly

After you register, your doctor may decide your medications are suitable to be issued on a serial prescription which lasts for 12 months. It lets you pick up items directly from the pharmacy where you are registered at agreed time intervals, normally every 2 months. You won’t need to visit/call your GP surgery to order or pick up your prescription during this period.   

Each time you collect your prescription, your pharmacist will inform your doctor.

You will be able to collect medicines from your serial prescription within a few days of when you need them, as you do now. If you are going on holiday, just let your pharmacist know so that they can prepare what you need.

If you are keen to find out more or register for this service please contact the pharmacy of your choice.

Use of Benzodiazepines (and related medications) for Flying

Diazepam in the UK is a Class C/Schedule IV controlled drug.

Patients may request the doctor to prescribe diazepam for fear of flying or assist with sleep during flights.

Diazepam is a sedative, which means it makes you sleepy and more relaxed. There are a number of reasons why prescribing this drug is not recommended for this indication.

The following short guide outlines the issues surrounding its use with regards to flying and why the GP practice no longer prescribes these medications for this purpose.

According to prescribing guidance (British National Formulary) diazepam is contraindicated (unsuitable for this use) for treating phobias (fears). It also states that “the use of benzodiazepines to treat short-term ‘mild’ anxiety is inappropriate.” Benzodiazepines are only licensed short term for a crisis in generalised anxiety. If this is the case, you should seek care and support for your mental health and this is a separate condition. Fear of flying in isolation is not a generalised anxiety disorder.

Although plane emergencies are a rare occurrence there are concerns about reduced awareness and reaction times for patients taking Diazepam which could pose a significant risk to themselves and others if unable to react in a manner which could save their life in the event of an emergency on board requiring evacuation.

The use of such sedative drugs can make you fall asleep and experience unnatural non-REM sleep. This means you won’t move around as much as during natural sleep. This puts you at an increased risk of developing a blood clot (Deep Vein Thrombosis - DVT) in the leg or even the lungs. Blood clots are very dangerous and can prove fatal. This risk is even greater if your flight is greater than 4 hours.

Whilst most people find Diazepam sedating, a small number have paradoxical agitation and aggression. They can also cause disinhibition and lead you to behave in a way that you would not normally which can pose a risk on a plane. This could impact your safety as well as that of other passengers and could also get you into trouble with the law. A similar effect can be seen with alcohol, which has led to people being removed from flights.

The sedating effects also have the possibility of causing some respiratory depression and there is risk of addiction from inappropriate benzodiazepine use.

Diazepam and similar controlled drugs are illegal in a number of countries. They could be confiscated or you may find yourself in trouble with the police.

It is important to declare all medical conditions and medications you take to your travel insurer to avoid risk of nullifying any insurance policy you may have.

Flight anxiety does not come under the remit of General Medical Services as defined in the GP contract and so we are not obliged to prescribe for this.

We therefore wish to inform that we will no longer be providing Diazepam or similar drugs for flight anxiety and instead suggest the below aviation industry recommended flight anxiety courses.

For further information:

Page last reviewed: 30 October 2026
Page created: 10 April 2026