We have a team of 3 highly skilled advanced nurse practitioners who are the first point of contact if you are either housebound or are too ill to make it to the surgery. They are trained to deal with most medical problems, and will assess and decide upon your care, and will discuss your problem with the duty doctor if necessary.
Home visits are for those who genuinely cannot travel, and the service is not provided as a convenience if you have difficulty in finding transport. This is because a nurse or doctor can see 3-4 patients in the clinic for each home visit. We ask patients who are housebound or feel they are too ill to come to the surgery to telephone 01542 831555 between 08:00 and 10:00. You will be asked to provide our administrative staff with as much relevant information as possible so that visits can be prioritised by the duty team. Please be aware that the doctor or advanced nurse practitioner may telephone you before a visit in order to assess your condition and gather more information.
If however you believe this to be a medical emergency for a life threatening condition please phone the ambulance directly on 999.