The Practice operates an appointment system for consultations with both doctors and nurses. When booking your appointment the reception staff will ask for brief information prior to booking - this is so that we can make every effort to give you an appointment as timely as possible to your medical needs. If you are unable to attend an appointment we would appreciate you letting reception know. Those who repeatedly fail to attend risk being removed from the Practice list.
The practice is unable to support a walk-in service.
Consultations with Doctors and Practice Nurses are by appointment ONLY.
Please remember that you may have to wait a little longer to see a specific Doctor, but that you may make an appointment with any Doctor or Practice Nurse.
If you wish to make appointments at specific times e.g. after school/work you may again have longer to wait. Please give staff as much relevant information and they will endeavour to find the most suitable appointment time for you.
Mondays are understandably always very busy so if you feel that your problem can wait until later in the week we would appreciate this consideration. It is important to let us know as soon as possible if you are unable to keep your appointment. This will allow us to be able to offer the appointment to another patient.
Checking In For Appointment
We use an automated system for checking in of your appointment. The touch screen is to the left of the reception desk. Please follow the questions asked and you will be guided on screen to the waiting area.
At times “alerts” can be attached to your notes, and when this happens you may be asked to return to the desk for clarification. These are often very routine questions and nothing to be concerned about.
If you feel that your condition is a medical emergency please make this clear to the Staff. They will ask for full details including history of the problem and pass on your information to the Duty Team for further action. This may be a planned telephone call back to further discuss your medical concerns within a 2 hour period or advice to immediately call 999
Early Evening Surgeries
These are scheduled once a week on alternating evenings and are provided by all GPs on a rota basis from 5.30pm. Appointments must be pre-booked. Patients should be aware the pharmacy is closed at 6pm, and should any nursing procedures be required eg bloods, they will need to return during normal hours.
Doctors and Nurses cover surgeries throughout the day routinely from 08:30 – 17:30.